Free shipping in KSA on orders above SAR 400 | Free shipping in GCC( UAE, Bahrain, Qatar, Kuwait and Oman) on orders above SAR 500

Frequently Asked Questions

Order

How can I be sure that I have placed my order correctly?

Once you place your order you will be receiving a confirmation email, if not, kindly contact us via WhatsApp +966 538 047 759 or email.

How can I track my order?

Once your order is ready you will receive an email with your shipment tracking number.

Can I edit my order after confirming it?

Yes, you can contact our customer service for clarification via WhatsApp+966 538 047 759 or email.

What should I do if I received an incorrect item?

IF you have received an item that you did not order, don’t worry just contact our customer service via WhatsApp +966 538 047 759 or email for solving the issue.

Which payment methods can I use to make my purchase?

We accept the following payment methods:

  • PayTap: Mastercard – Visacard – Apple Pay
  • Bank Transfer to our account in the National Commercial Bank of Saudi Arabia (NCB)

Beneficiary name:  INNOVATION EST.FOR TRADING

Account Number: 01400001626904

IBAN: SA3110000001400001626904

  • Cash on Delivery (This option only available in Saudi Arabia).

Do you have any selling points?

You can find us at:

Jeddah at Homegrown

Riyadh at Miraymano

When does the gift card expire?

The validity period of the card does not expire.

Can I change any of the colors in the bundles?

Yes, you can Easley change the colors by adding a note and check out page. Just make sure it’s from the same design.

Do you provide customized products?

Yes, we are happy to customize yours with minimum quantity 40 peace’s

Do you have a wholesale service?

Yes, with under certain conditions, please contact us via e-mail for more details.

Are there any customs duties for orders outside the Kingdom that are included in the returns?

It depends on which country you reside in. Kindly check the local tax laws in your country of residence, as we are not responsible for the costs of taxes.

Delivery

Do you have worldwide shipping?

Yes, we do ship worldwide.

How long will it take for my order to be delivered?

We have two shipping options:

Domestic shipping:  Via Clex.  Usually takes 1-5 business days for delivery.

International shipping:  Via Aramex: Usually takes 5-15 business days for delivery.

How much does shipping cost?

The shipping fees of all cities within the Kingdom of Saudi Arabia are fixed as follows except Jeddah SR 25.

 

Order Value Shipping Cost
If your order weights equal or less than 5 kilogram SR 35
If your order weights equal or more than 5 kilogram SR 1 for each additional kilo

 

Free Shipping on KSA Orders SR 600SR and over!

How can I know if my order is confirmed after Tran sphering the payment?

Once we have received the transfer amount, your shipment will be delivered. please provide us with a copy of the transfer document by sending an email or WhatsApp +966 538 047 759.

Can I receive my order from a specific location?

Unfortunately, this service is not currently available.

Is cash on delivery available?

It is only available inside the Kingdom.

Exchange and return

How do I make an exchange or return?

Making an exchange or return is easy in foulard, all you have to do is contact us via email or WhatsApp +966 538 047 759.

Who shall bear the shipping fees of returns and exchanges?

Shipping for returns and exchanges are paid for by the customer.  Unfortunately, we are unable to refund the cost of postage on any orders unless goods supplied are faulty or incorrectly provided.

How long do I have to return my products?

All returns must be made within 10 days from the receiving date.

When will I receive the refund for my return?

You will receive the refund after a maximum of 15 days from the date of receiving the order.

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