FAQs

[vc_section disable_element=”yes” sticky_allow=”{“xl“:““}” css=”.vc_custom_1630961880839{padding-top: 106px !important;padding-bottom: 98px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”overflow-hidden”][vc_row gap=”0″][vc_column css=”.vc_custom_1616847023878{padding-right: 20px !important;padding-left: 20px !important;}”][wpb_riode_heading heading_title=”RlJFUVVFTlRMWQ==” decoration=”simple” title_align=”title-center” link_align=”link-left” title_color=”#bfa867″ title_typography=”{“family“:“Default“,“variant“:“Default“,“size“:“30px“,“line_height“:“36px“,“letter_spacing“:“0“,“text_transform“:“none“}”][wpb_riode_heading heading_title=”QXNrZWQlMjBRdWVzdGlvbnM=” html_tag=”h3″ decoration=”simple” title_align=”title-center” link_align=”link-left” title_typography=”{“family“:“Default“,“variant“:“700“,“size“:“50px“,“line_height“:“1“,“letter_spacing“:“0“,“text_transform“:“none“}” title_color=”#bfa867″ css=”.vc_custom_1630961557283{margin-bottom: 13px !important;}”][/vc_column][/vc_row][/vc_section][vc_section wrap_container=”container” css=”.vc_custom_1616845742604{margin-top: 45px !important;}”][vc_row][vc_column el_class=”mb-4 mb-md-0″][wpb_riode_heading heading_title=”T3JkZXI=” html_tag=”h3″ decoration=”simple” link_align=”link-left” extra_class=”mb-5 pl-2″ title_typography=”{“family“:“Default“,“variant“:“700“,“size“:“24px“,“line_height“:“1.1“,“letter_spacing“:“-0.6px“,“text_transform“:“none“}”][wpb_riode_accordion accordion_type=”simple” accordion_bd=”{“top“:{“xl“:“1px“,“xs“:““,“sm“:““,“md“:““,“lg“:““},“right“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:““},“bottom“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:““},“left“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:““}}” accordion_bd_color=”#ebebeb” css=”.vc_custom_1616991170564{border-top-width: 1px !important;border-bottom-width: 1px !important;border-top-color: #ebebeb !important;border-top-style: solid !important;border-bottom-color: #ebebeb !important;border-bottom-style: solid !important;}” panel_header_typography=”{“family“:“Default“,“variant“:“Default“,“size“:“16px“,“line_height“:“1“,“letter_spacing“:“-0.4px“,“text_transform“:“none“}” accordion_header_pad=”{“top“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“17px“},“right“:{“xl“:“35px“,“xs“:““,“sm“:““,“md“:““,“lg“:““},“bottom“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“17px“},“left“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“10px“}}” accordion_colors=”{“hover“:{“color“:“#2266cc“},“active“:{“color“:“#2266cc“}}” accordion_content_pad=”{“top“:{“xl“:“2px“,“xs“:““,“sm“:““,“md“:““,“lg“:““},“right“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“10px“},“bottom“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“2px“},“left“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“10px“}}” accordion_icon_size=”{“xl“:“15“,“unit“:““,“xs“:““,“sm“:““,“md“:““,“lg“:““}” accordion_icon_space=”{“xl“:“13“,“unit“:““,“xs“:““,“sm“:““,“md“:““,“lg“:““}”][wpb_riode_accordion_item card_title=”How can I be sure that I have placed my order correctly?”][vc_custom_heading text=”Once you place your order you will be receiving a confirmation email, if not, kindly contact us via WhatsApp +966 538 047 759 or email.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”How can I track my order?”][vc_custom_heading text=”Once your order is ready you will receive an email with your shipment tracking number.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”Can I edit my order after confirming it?”][vc_custom_heading text=”Yes, you can contact our customer service for clarification via WhatsApp+966 538 047 759 or email.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”What should I do if I received an incorrect item?”][vc_custom_heading text=”IF you have received an item that you did not order, don’t worry just contact our customer service via WhatsApp +966 538 047 759 or email for solving the issue.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”Which payment methods can I use to make my purchase?”][vc_custom_heading text=”We accept the following payment methods:

PayTap: Mastercard – Visacard – Apple Pay
Bank Transfer to our account in the National Commercial Bank of Saudi Arabia (NCB)
Beneficiary name: INNOVATION EST.FOR TRADING

Account Number: 01400001626904

IBAN: SA3110000001400001626904

Cash on Delivery (This option only available in Saudi Arabia).” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”Do you have any selling points?”][vc_custom_heading text=”You can find us at:

Jeddah at Homegrown

Riyadh at Miraymano” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”When does the gift card expire?”][vc_custom_heading text=”The validity period of the card does not expire.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”Can I change any of the colors in the bundles?”][vc_custom_heading text=”Yes, you can Easley change the colors by adding a note and check out page. Just make sure it’s from the same design.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”Do you provide customized products?”][vc_custom_heading text=”Yes, we are happy to customize yours with minimum quantity 40 peace’s” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”Do you have a wholesale service?”][vc_custom_heading text=”Yes, with under certain conditions, please contact us via e-mail for more details.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”Are there any customs duties for orders outside the Kingdom that are included in the returns?”][vc_custom_heading text=”It depends on which country you reside in. Kindly check the local tax laws in your country of residence, as we are not responsible for the costs of taxes.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][/wpb_riode_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1616846766114{margin-top: 70px !important;margin-bottom: 20px !important;}”][vc_column width=”1/2″ el_class=”mb-4 mb-md-0″][wpb_riode_heading heading_title=”RGVsaXZlcnk=” html_tag=”h3″ decoration=”simple” link_align=”link-left” extra_class=”mb-5 pl-2″ title_typography=”{“family“:“Default“,“variant“:“700“,“size“:“24px“,“line_height“:“1.1“,“letter_spacing“:“-0.6px“,“text_transform“:“none“}”][wpb_riode_accordion accordion_type=”simple” accordion_bd=”{“top“:{“xl“:“1px“,“xs“:““,“sm“:““,“md“:““,“lg“:““},“right“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:““},“bottom“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:““},“left“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:““}}” accordion_bd_color=”#ebebeb” css=”.vc_custom_1616991195413{border-top-width: 1px !important;border-bottom-width: 1px !important;border-top-color: #ebebeb !important;border-top-style: solid !important;border-bottom-color: #ebebeb !important;border-bottom-style: solid !important;}” panel_header_typography=”{“family“:“Default“,“variant“:“Default“,“size“:“16px“,“line_height“:“1“,“letter_spacing“:“-0.4px“,“text_transform“:“none“}” accordion_header_pad=”{“top“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“17px“},“right“:{“xl“:“35px“,“xs“:““,“sm“:““,“md“:““,“lg“:““},“bottom“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“17px“},“left“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“10px“}}” accordion_colors=”{“hover“:{“color“:“#2266cc“},“active“:{“color“:“#2266cc“}}” accordion_content_pad=”{“top“:{“xl“:“2px“,“xs“:““,“sm“:““,“md“:““,“lg“:““},“right“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“10px“},“bottom“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“2px“},“left“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“10px“}}” accordion_icon_size=”{“xl“:“15“,“unit“:““,“xs“:““,“sm“:““,“md“:““,“lg“:““}” accordion_icon_space=”{“xl“:“13“,“unit“:““,“xs“:““,“sm“:““,“md“:““,“lg“:““}”][wpb_riode_accordion_item card_title=”Do you have worldwide shipping?”][vc_custom_heading text=”Yes, we do ship worldwide.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”How long will it take for my order to be delivered?”][vc_custom_heading text=”We have two shipping options:

Domestic shipping: Via Clex. Usually takes 1-5 business days for delivery.

International shipping: Via Aramex: Usually takes 5-15 business days for delivery.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”How much does shipping cost?”][vc_custom_heading text=”The shipping fees of all cities within the Kingdom of Saudi Arabia are fixed as follows except Jeddah SR 25.

If your order weights equal or less than 5 kilogram SR 35
If your order weights equal or more than 5 kilogram SR 1 for each additional kilo

Free Shipping on KSA Orders 700SR and over! and on GCC Orders 900SR and over!” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”How can I know if my order is confirmed after Tran sphering the payment?”][vc_custom_heading text=”Once we have received the transfer amount, your shipment will be delivered. please provide us with a copy of the transfer document by sending an email or WhatsApp +966 538 047 759.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”What is the preferable way to buy product?”][vc_custom_heading text=”Unfortunately, this service is not currently available.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”Is cash on delivery available?”][vc_custom_heading text=”It is only available inside the Kingdom.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][/wpb_riode_accordion][/vc_column][vc_column width=”1/2″ el_class=”mb-4 mb-md-0″][wpb_riode_heading heading_title=”RXhjaGFuZ2UlMjBhbmQlMjByZXR1cm4=” html_tag=”h3″ decoration=”simple” link_align=”link-left” extra_class=”mb-5 pl-2″ title_typography=”{“family“:“Default“,“variant“:“700“,“size“:“24px“,“line_height“:“1.1“,“letter_spacing“:“-0.6px“,“text_transform“:“none“}”][wpb_riode_accordion accordion_type=”simple” accordion_bd=”{“top“:{“xl“:“1px“,“xs“:““,“sm“:““,“md“:““,“lg“:““},“right“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:““},“bottom“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:““},“left“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:““}}” accordion_bd_color=”#ebebeb” css=”.vc_custom_1616991209662{border-top-width: 1px !important;border-bottom-width: 1px !important;border-top-color: #ebebeb !important;border-top-style: solid !important;border-bottom-color: #ebebeb !important;border-bottom-style: solid !important;}” panel_header_typography=”{“family“:“Default“,“variant“:“Default“,“size“:“16px“,“line_height“:“1“,“letter_spacing“:“-0.4px“,“text_transform“:“none“}” accordion_header_pad=”{“top“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“17px“},“right“:{“xl“:“35px“,“xs“:““,“sm“:““,“md“:““,“lg“:““},“bottom“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“17px“},“left“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“10px“}}” accordion_colors=”{“hover“:{“color“:“#2266cc“},“active“:{“color“:“#2266cc“}}” accordion_content_pad=”{“top“:{“xl“:“2px“,“xs“:““,“sm“:““,“md“:““,“lg“:““},“right“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“10px“},“bottom“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“2px“},“left“:{“xs“:““,“sm“:““,“md“:““,“lg“:““,“xl“:“10px“}}” accordion_icon_size=”{“xl“:“15“,“unit“:““,“xs“:““,“sm“:““,“md“:““,“lg“:““}” accordion_icon_space=”{“xl“:“13“,“unit“:““,“xs“:““,“sm“:““,“md“:““,“lg“:““}”][wpb_riode_accordion_item card_title=”How do I make an exchange or return?”][vc_custom_heading text=”Making an exchange or return is easy in foulard, all you have to do is contact us via email or WhatsApp +966 538 047 759.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”Who shall bear the shipping fees of returns and exchanges?”][vc_custom_heading text=”Shipping for returns and exchanges are paid for by the customer. Unfortunately, we are unable to refund the cost of postage on any orders unless goods supplied are faulty or incorrectly provided.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”How long do I have to return my products?”][vc_custom_heading text=”All returns must be made within 6 days from the receiving date.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][wpb_riode_accordion_item card_title=”When will I receive the refund for my return?”][vc_custom_heading text=”You will receive the refund after a maximum of 15 days from the date of receiving the order.” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][/wpb_riode_accordion_item][/wpb_riode_accordion][/vc_column][/vc_row][/vc_section]